Terms of service

1. Who we are

Marketing and advertising is a service of Rawaj Alaamal Co. Ltd., a registered Saudi company at Al-Nahdah district, Badi Al-Zaman Al-Hamadhani Street, Al-Kharj. You can verify its commercial registration through the code at the bottom of every page. Contact: WhatsApp 053 148 1933 or info@rawajads.com.

2. Services and scope

Each service's scope is what its page on this website describes at the time of purchase. For services priced by quote, the written quote we send you is the reference and takes precedence over the website where they differ.

Timelines are estimates. They start once we receive payment and everything we need from you (information and access).

3. Prices and payment

Prices are in Saudi riyals and exclude 15% VAT, which is added at checkout and shown on your invoice.

Services are paid in advance through a licensed payment gateway. We never see or store your card details; the gateway processes them directly.

Paid-ads budgets are not part of our prices. You pay them to the platforms (Snapchat, TikTok, Meta, Google and others) directly from your own account.

4. Monthly packages

Every monthly package has a minimum term of three months. Each month is paid in advance at its start.

After the first three months the package renews monthly, and you can stop it by telling us at least 14 days before the next month starts.

5. What we need from you

To deliver on time, we need you to:

• give us accurate information about your business and products;
• grant the manager access we need to your store, ad accounts or social accounts, without sharing passwords wherever possible;
• review what we send and approve it or ask for changes within a reasonable time;
• make sure the content and products we advertise are lawful and meet the platforms' policies.

6. Results

We commit to professional care and clear reports in numbers, but we do not guarantee sales, Google rankings or specific results, because they depend on factors outside our control, including the product, price, competition and platform policies.

7. Ownership and accounts

Ownership of the designs, content and files we make for you passes to you once they are paid in full.

Your ad accounts, social accounts, store and their data always stay yours. We work in them with manager access, which is removed when the service ends.

We only show your work in our portfolio or case studies with your permission.

8. Free audit

All audits (store, website and social accounts) are free and available once a month per site or account, based on what is publicly visible on your store, website, accounts and the stores you ask us to compare. Carrying out the fixes is a paid service. The report is professional advice, not a guarantee, and does not oblige you to buy anything.

9. Confidentiality and data

We keep your business information confidential and process personal data under the privacy policy published on this website and the Personal Data Protection Law.

10. Serving competing businesses

We may serve more than one business in the same field, including your competitors.

If we serve a direct competitor of yours, we commit to the following:

• We do not use your confidential information for any other client or disclose it to them, including your sales, budgets, plans, upcoming offers and customer data. We hold the same duty to our other clients' information.
• We do not coordinate prices, offers, budgets or market division between you and your competitors, and we build each client's plan independently.
• We limit access to your accounts and files to the people assigned to serve you, and separate the teams serving direct competitors wherever possible.
• We do not reuse the ideas and designs we make for you for a competing client.
• Any comparison of a business with its competitors, in the free audit and monitoring tools, relies on publicly available information only.
• If you ask whether we serve a direct competitor of yours, we answer honestly, without revealing any client's name or data unless that client agrees.

11. Limitation of liability

To the extent the law allows, our liability for any service is limited to the amount you paid for that service, and we are not liable for indirect losses or for platforms' decisions to reject or suspend ads or accounts.

12. Cancellations and refunds

Cancellations and refunds follow the refund policy published on this website.

13. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia. We aim to settle any dispute amicably first; failing that, the competent courts in the Kingdom have jurisdiction.

14. Changes

We may update these terms and show the date at the top of the page. The terms published when you buy apply to that purchase.