Refund and cancellation policy

1. Before work starts

If you cancel before we start work on your order, we refund the full amount. Work starts with our first contact to set up the service after payment.

2. Product photography

You can cancel and get a full refund before the shoot date. Once the shoot is done and the edited photos are delivered, the service is complete and is not refundable.

All audits are free, so there is nothing to refund on them.

3. Tracking setup

If we can't get tracking working for reasons on our side, we refund the full amount. It is not refundable once tracking is delivered, tested and working.

4. Fix package

Before starting we review your store. If it needs more than the package covers, we tell you before doing any work, and you choose: a quote for the extra work, only the work the package covers, or a full refund.

Once the agreed fixes are done, the package is not refundable.

5. Monthly packages

A month is not refundable once its setup has started (tracking, plan, designs). We do not refund part-months.

After the first three months you can stop the package by telling us 14 days before the next month starts, and that month is not charged.

6. Ad spend

Ad budgets are paid to the platforms directly from your account. They never pass through us, so we cannot refund them. You can pause campaigns at any time.

7. How to ask for a refund

Message us on WhatsApp at 053 148 1933 or email info@rawajads.com with your order number. We answer within 3 working days; if approved, the money goes back to the same payment method within 14 days, and your bank may take longer to show it.